Because you have not logged in. Shopping on our pages begins by logging in. In the upper right corner of each page you will find a space to type in your username and password. After you have successfully logged in, icons "Add to cart" and "View cart" will appear. In order to successfully log in on our pages you have to be a registered user. You only register once on the page Register.

They mark availability of a product. Available product can be ordered immediately; unavailable product cannot be ordered temporarily; product available on request can be ordered only with previous request.

Of course. Call us at 385 1 37 333 13 and we will gladly take your order or answer any question you might have.

After you have successfully completed the process of placing an order and online payment, we will send you an order confirmation e-mail.

By simply calling us or sending us an e-mail. We will respond immediately.

Theoretically not, but if a product has not been prepared or sent out, we will gladly help you.

You can order up to 7 days in advance. For orders more than 7 days in advance, please use our FREE GIFT REMINDER SERVICE.

Yes. In the ordering process you will be asked: „Do you want the recipient to know the identity of the sender?“ Just click NO.

We accept American Express, MasterCard and Visa.

Our secure online payment services are provided by “Ouroboros Payment Gateway”, Croatia’s leading Internet payment gateway. The privacy of your data is ensured. “Ouroboros Payment Gateway” uses Secure Socket Layer protocol (SSL) and 128-byte encryption technology which ensures security of transmitted data. The SSL protocol provides a reliable end-to-end secure and authenticated connection between the service client, you, and the server, “Ouroboros Payment Gateway”. “Ouroboros Payment Gateway” and credit card companies exchange data through Virtual Private Network (VPN) that is protected from unauthorized access and cannot be accessed from the Internet. No credit card details come to “Cvijetak Mali” in any form and our employees have no access to them.

Although a transaction is successfully made at the moment you provide requested information on the authorization page and click on the „Pay“ button, credit card will not be charged until the date of delivery.

The price is inlusive of VAT but not of delivery costs. We charge delivery 40 HRK, VAT included.

All your personal information is protected and strictly confidential. We guarantee not to disclose your personal information to any third parties and not to use them for promotional purposes without your permission.

Unfortunately no, it is not possible to order and receive a product the same day. We only take orders for the next day.

No, we have no delivery on Sunday and holidays.

We deliver from 12 a.m. till 8 p.m. Monday through Friday and Saturdays from 12 a.m. till 4 p.m. If you want delivery at some other time, please call us. We will try to help you if possible.

If the recipient is not at the specified address at the time specified for delivery, we will call the order placer and offer him/her one of the following options: o To leave the product at the neighbors' if possible. o To leave the product at the recipient's doorstep. o To deliver the product once again and charge the order placer additional 40 HRK for delivery. If the order placer cannot be reached by phone within 10 minutes, delivery is considered completed.

Please wait till the time specified for delivery has expired. If by then the order has not been delivered, check your e-mail to see whether we have tried to contact you. If not, please call us or send us an e-mail so we could solve the problem.

Yes. You can find more detailed information in the section “Delivery to hospitals, hotels and offices” on the page TERMS OF USE.

No, we deliver exclusively in Zagreb.

Our products match their discription when it comes to quality, amount and variety of flowers but they can never be 100 procent identical to their photos on the web site.

We make our best effort to provide the flowers requested, however this is not always possible. Some flowers have a shorter growing season and cannot be available at any time. Flowers featured on our website are in full bloom. However, the flowers you order will be in bud so the person who receives them can longer enjoy their beauty.

Of course. Whenever we can find a color or flower variety to your liking, we will gladly help you. Furthermore, if you could not find a product in our web shop that suits your wishes, please go to the page FLOWERS OF YOUR CHOICE or simply call us.

Yes. Please go to page FLOWER CARE. Page LANGUAGE OF FLOWERS could also be of help.